Project Information
UNIVERSAL ORLANDO RESORT c/o Comcast NBCUniversal
Event Operations Team Member
Seasonal
Mar 2018 – present
Orlando, Florida
• Event Operations Guide; executes with team special events, productions, parades, concerts and festivals throughout Universal Orlando Resort theme parks and studios
Additional Universal jobs during pandemic year (2020-2021) picked up or assigned with the following divisions:
• Entertainment/Marquee Events
– Performed weekly as scare actor and puppeteer for 30th annual Halloween Horror Nights (2021)
– Balloon handler for Universal’s annual Holiday Parade Featuring Macy’s (2018, 2019, 2021, 2022, 2024, 2025)
– Escort for annual Mardi Gras parade (2019, 2020, 2022, 2023)
• Food & Beverage: Assisted at several restaurants in food preparation and other assignments
• Human Resources: Assisted with Team Member Services special projects
• Operations
– Attractions; non-safety positions for several rides
– Events; home venue and duties specialist as assigned
– Health Services; special assignment for guest pre-screening
– Park Services; cleaning and custodial
– Transportation; directing traffic for vehicles and pedestrians, fleet bus entry/exit parking
– Security; crowd control, guest entry metal detector, bag scanner
Have worked in all three parks (Universal Studios Florida, Islands of Adventure, Volcano Bay) and CityWalk
NOTE: Temporarily transferred to Guest Services for three months (Mar-May 2021) working as coordinator for the Guest Experience Support Team c/o VIP Experience. The guest safety position was responsible for disseminating information, answering questions and mandating compliance of company and CDC policies during a specific period of the global pandemic.
Documentation
Letter of Performance – Universal Studios
Event Operations
I have worked every type of event. Many of these are large gathering events with high volume attendance requiring a broad scope of services rendered. Often the Event Operations department facilitates in the arrival and staging of attendee buses, checking in attendees, monitoring crowd control, ensuring safety, providing guest service and regulating other logistical needs.
- CORPORATE – Corporate events are often CityWalk hosted or park buyouts (full or partial) by large companies.
- YOUTH – Stars marching bands, cheerleading competitions, Grad Bash and Gradventure are all special offerings to schools and organizations.
- MARQUEE – Parades, shows, festivals and concerts are scheduled entertainment often maintained by barricades, stanchions, drop-in poles and/or other forms of crowd control.
- PRODUCTION – Film and video shoots occur on property at closed set locations or sound stages.
Some positions will require a radio to communicate. Equipment may also include a clicker, personal public address speaker, tall sign, hand stamp, light wand or safety vest. Depending on the environment, we could be issued personal protective equipment supplies.
I was the ‘director’ for Universal Studios Florida assisting guests in this video booth. This is a sample of me experiencing the CGI effects interacting with a green screen.
FUN FACT
My first guest Universal Studios Florida visit was in 1990, just 110 days after the park first opened (I had first visited Universal Studios Hollywood as a young boy in 1975).
Date:
2018-03-02